Understanding different warning and error messages when creating shifts to report your hours
When submitting your hours, you might see certain warning or error messages appear. When you encounter one of these messages, you will need to review the information in your created shift and correct it before you can submit your hours for approval.
Below, we will review the different warning and error messages that may occur and how to resolve them, so you can submit your hours.
For information on how to submit your hours, you can take a look at our Submit Shifts - Create or edit shifts to report your hours guide here.
Employee has a conflicting shift
If you encounter this error when attempting to submit your shift, it means that there is already an existing shift rostered for the same day and time. This could be associated with a different roster, which might be causing the conflict.
To resolve this, please check the other rosters to see if the shift has already been submitted or rostered elsewhere.
The start or end date must be before now
If you see this error when trying to submit your shift, it means that the shift start or end date is set as a future date. You can only add shifts that happened in the past, which means both the start and end times must be in the past.
To resolve this error, carefully review your entered details and verify that both the start and end dates and times are correctly set in the past.