FAQs - Communications and miscellaneous

Email is the main way your manager communicates with you through foundU. 

If you're new to the company, your email provider might not recognise your company's or foundU's domain (e.g. @employer.com.au, @foundu.com.au) and could mark emails as spam.

If you're not receiving emails from your employer, first check your spam, junk, or deleted folders to see if they're there. Then, please review your email settings to ensure everything is set up correctly. 

Verification codes are sent every time you log in or need access to sensitive information in the app. This is a requirement from the ATO. 

When you request a code, there might be a small wait while it’s being processed. Once sent, codes are valid for 5 minutes.
 

If you experience a delay, please wait 5 minutes before requesting another one — sending multiple requests can cause your email to be blocked.

If you haven’t received your code, just like with emails, there might be a few reasons. We suggest checking the following:

• Your email provider has blocked the @foundu.com.au domain
• You have unsubscribed from the @foundu.com.au domain
• The emails have been marked as spam
• Your inbox is full
   

Push notifications are a handy way for your app to keep you updated about essential things like shift changes. They're optional, so your employer can choose to use them or not. If they do, you won't get email or SMS alerts about shift changes. 

To receive push notifications, make sure you've enabled them in your device's app settings. If you're not getting any, check those settings and turn notifications on.

• Android Devices
• Apple Devices

All messages from foundU are one-way, meaning your employer can use them to send you updates about shift changes, leave requests, shift offers, and other notices. 

These messages may not be monitored for replies, so it's best not to respond through them, as your manager might not see your response.

If you need to reach your manager, please follow your company's usual communication procedures. 

Keeping up with your employer's needs is essential to staying informed and ready to work. 

Employers can contact you in several ways. Some methods they might use to notify you include:

• Email / SMS - Check your settings to ensure messages aren't marked as spam.
• Push notifications - Used for shift updates. 
• Announcements - An in-app banner notifying you of any upcoming changes your employer may have. 
• Other Alerts - Additionally, you will be informed in your app about key actions to complete, which can include:
  • Setting a clocking passcode
  • Policies or documents to review
  • Shift offers
  • Incomplete ATO documents

You’ll need a verification code every time you access sensitive information, as required by the ATO. You’ll see this when logging into your banking app or myGov. 

When using the foundU Employee App, codes will be required when logging in and when checking your payslips or updating financial details.

foundU is an all-in-one platform for HR, rostering, and payroll. Employees can access foundU through the Employee App, which is available for Android and iPhone devices. 

From the convenience of the Employee App, you can:

• Update your personal and financial details
• View your shifts
• Receive shift offers
• Access payslips
• Update your availability
• Submit leave requests
• Plus much more!

foundU can be accessed in 2 ways:

• From an internet browser - We recommend using Google Chrome for the best experience, but feel free to access foundU from any browser you prefer. 
• Using the Employee App - The Employee App is compatible with both Apple and Android mobile devices running the following operating systems.
  • iOS 15.1 or above
  • Android 7.0 or above

Yes! When travelling overseas, you can use foundU. 

Please be advised, in some countries, you might not be able to access it for security reasons.

The Employee App requires internet connectivity to load.

If you experience a spinning wheel while loading, ensure you check your device's internet connectivity.

A subdomain is the unique name given to every foundU platform. It has 2 main uses:

• It is required when logging into the Employee App for the first time
• Is part of the URL needed when using foundU from a browser

An example URL is:

• https://youremployerssubdomain.foundu.com.au

If you are unsure of your employer's subdomain, please reach out to your direct manager. 

You can access the Employee Help Centre at any time by selecting the ? icon at the top right-hand corner of your screen. You can access this from both your Employee App and your browser. 

To find the information you need in the Help Centre, you can:

• Choose a main category and browse the articles related to that topic
• Use the main search bar to enter your query
• For new features and releases, see our featured articles that automatically appear when you click into the search bar

If you're new to foundU, we suggest bookmarking the Help Centre so you can easily access it, even if you don’t have your foundU Employee app open.