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FAQs - My shifts and work

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Answering your questions about how to manage your shifts and clocking for work

Read below for some of the most common questions about checking and sharing your shifts, dealing with clocking errors and more. This includes:

  • Locating your shifts 
  • Viewing and sharing shifts
  • Shift Offers
  • Clocking for shifts
  • Shift errors

Managing my shifts

I have just finished the 5-step onboarder. Why can't I see my shifts?

After completing the 5-step onboarding, your employer must review your profile. You will get a notification when the review is finished. 

Only then can your manager start assigning shifts. Once the roster is published, you can view your current and upcoming shifts directly from the home page.

Additionally, you'll also receive either an email, SMS, or push notification each time you have upcoming shifts or if any of your shifts are changed or cancelled.

For further reading about receiving shift updates by push notifications, refer to your guide here.

How can I ensure I am being considered for shifts?

There are a few things you can do to encourage your managers to keep you in mind when they do their rosters:

The first two are particularly important because if these do not match the shift specifications, you will not be found in searches.

Where can I see my shifts? What do I do if I can't find my shifts?

Once your manager has published the roster, you will receive a message informing you of your new shifts. These can be viewed directly from the Home page of the Employee App in the 'Upcoming Shifts' section. 

If you haven't been rostered any shifts, you will not receive a communication. If this occurs, please contact your manager. 

For more information on viewing your shifts, please refer to our article View your shifts & rosters.

What should I do if I'm unable to work my rostered shifts?

Shifts on your Upcoming Roster have been published by your manager, meaning they are your shifts! If you need to cancel a shift, you can:

  • Ideally, speak to your manager about the shift.
  • Cancel a shift in the app if your business uses this feature.

How far in advance can I see shifts?

You can see shifts as far in advance as they are published. If your rostering manager creates shifts a month in advance, you can view these by clicking into the future weeks.

Can I see who I'll be working with?

If your employer has chosen to use the coworker feature, then you'll be able to view the names of the other employees you'll be working with, provided their shift overlaps with yours. You may also see the shift times depending on what details your employer has chosen to reveal in this feature.

Can I swap my shifts with my friends?

Unfortunately, no. You can only view or cancel your shifts in the app if your employer permits it. If you need to swap shifts, ensure that you follow your company's rules and procedures. 


Shift offers

How do I accept a shift offer?

When your employer sends an offer, you will get a notification via SMS or email about the offer. 

You can view and respond to the offer directly on the Employee App homepage, where you have the option to accept or decline the shifts.

For the full guide on accepting offers, please refer to our article Accept or Decline Job/Shift Offers.

Why do some offers say 'request' instead of 'accept'?

If you receive offers marked 'request' instead of 'accept', it means your employer is checking your interest in a shift. Once responses are gathered, the shift can be offered to you or assigned to you. Remember, requesting a shift doesn’t guarantee you will get it.

I have put my hand up for a shift request. Will I see it in my upcoming roster?

If you've shown interest in a shift your manager has offered, it will appear on your upcoming roster in amber. Your manager will notify you of the outcome of these shifts in one of the following ways:

  • If the shift has been assigned to you, or
  • If the shift has been offered to you, and you've accepted it

Do shift offers expire?

Yes! Shift offers are typically valid for 8 hours, but your employer can select a different expiration time. Additionally, if the shifts are filled, the offer will automatically expire. 

Will I see shift offers in my Upcoming Roster section?

Only shift offers that you have accepted or shown interest in will appear in your Upcoming Roster section.

Do I need to accept all shifts that have been offered to me?

No, if you have been offered multiple shifts, you can accept or decline the shifts based on your availability.

Why do I have separate dashboard cards that say 'Job Offer' & 'Shift Offer'? Are they the same?

Yes, both of these cards indicate that your employer has offered you a shift, which you can choose to accept or decline. The only difference is how your employer offered the shift through the platform. 

Does my employer know when I decline shift offers?

Yes, your employer can report on who declines offered shifts.

Can I communicate back to my manager on a shift offer?

Not through the employee app at this stage, please reach out to your manager directly if you need to discuss your shifts.

My manager sent me an offer, but why can't I see it anymore?

This is because your employer offered these shifts to multiple employees, and another employee accepted them before you. 


Clocking

Why am I receiving a clocking error, 'Unable to find your location' or 'Allow Location Access '?

If you're using the Employee App to clock in, you might see an 'Unable to find your location' or 'Allow Location Access' error. 

These issues happen if the app doesn't recognise that you're at your workplace. There are a few reasons why this might happen. For detailed instructions, check out the full guide here.

Why do some employees clock from a phone and some from an iPad?

This depends on the site or business. Some businesses or sites prefer their employees to clock from a central location on an iPad (i.e. from a break room), while other businesses require their employees to work offsite and require them to clock using their mobile device. 

If your business uses an iPad, please take a look at this article. 

I forgot to clock for my shift. What should I do?

If you have forgotten to clock in for your shift or break, you should contact your manager with your working times so you can be paid accordingly. 

What are submit shifts? Why can't I submit a shift?

Submit Shifts is a timekeeping feature that allows you to add or edit shifts directly, rather than clocking in and out. You can then send these shifts to your manager for approval.

This feature is optional for your employer to enable, and if you are salaried, you won't be able to use it. 

For full instructions on submitting shifts, please refer to our guides here. 

 

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