Answering your questions about updating your details and documents
When using foundU, it is your responsibility to ensure all of your details remain as up to date as possible.
Read below for some of the most common questions about which personal details you can view and update, and how to access documents. This includes:
- Contact details
- Signed documents
- Compliances, licences and qualifications
Updating your personal details
Why can't I update my email address?
Your email address should be unique for each employee's profile to ensure a secure login.
For security compliance, you are unable to change your email yourself. If you need your email updated, you will need to reach out to your manager.
What email address should I use when registering?
When you register a foundU profile or update your email, it's best to use a secure, personal email that only you can access. This ensures you can always log in to your profile throughout your time with foundU, from onboarding to viewing documents after you've ended your employment.
We recommend avoiding shared email addresses, especially if multiple people need profiles, because an email address can't be used to create more than one profile.
What details do I need to register with?
To register yourself in foundU, you will only require a few details, such as:
- Your full name
- Mobile phone number
- Your unique email address
Once registered, you'll begin a 5-step onboarding process where you'll provide further details, which may include documents like a resume, compliance, and tax information. Be prepared to supply additional information.
What details do I need to log in with?
To log into your profile or Employee App, you'll need your registered email address and password.
If it's your first time logging in or you're downloading the Employee App, you'll also need the platform URL or domain name. You can get this information from your employer.
Forgot your password? No worries - You can reset it anytime. Check out this guide for more details.
What information can I update myself?
Whenever you use foundU, we encourage you to keep your information updated and accurate. You can update various details, including:
- Financial Details
- Phone Number
- Emergency Contact
- Gender and Date of Birth
- Profile Picture
- Address
- Licences, Qualifications and Inductions
- ID and Passport Details
- Clock Passcode
- Password
- Availability
Your employer may include other fields that you can update, depending on their needs.
Reviewing your documents
Where can I find or sign my contract or letter of offer?
Your employer can issue you personalised documents to review and sign in your app. These are generally documents such as employment contracts, letters of offer, or salary increases.
You can download these documents from the main menu > View Profile > Documents > My Documents.
Additionally, for documents that are pending (not signed), you can access them directly from the red Review documents button on your home screen.
Where can I update my expiring licences and other documents?
Keeping your expiring licences and certifications up-to-date is key, as it ensures that you are still fully qualified and able to work. They can be uploaded from the main menu > View Profile > Qualifications.
For ID Documents such as Passports or Driver Licences, they can be uploaded from the main menu > View Profile > Documents > Edit Documents Details.
When uploading documents, what file types are accepted?
You will be able to upload a PDF, JPEG, or PNG file with a maximum size of 3MB.
An easy way to upload such files is to take a photo or screenshot with your phone and then upload that image.
Why won't my profile picture upload?
When uploading a profile picture, make sure it's in JPEG, GIF, or PNG format.
If you don’t see your picture right away, try refreshing the page:
- In the app, you can do this by pressing your finger on the screen and dragging down to refresh.
- In the browser, do a hard refresh by pressing Ctrl+Shift+R on PC or Cmd+Shift+R on Mac.